Terms of Service

TODO before launch: legal review. This skeleton records the commercially decided terms.

1. The service

StayDesk provides an AI guest assistant for accommodation businesses: a website chat and voice widget that answers guest questions from knowledge the client has approved, plus a management dashboard.

2. Trials and billing

Every plan starts with a 7-day free trial; a valid payment card is required to activate. We state clearly at signup when the trial ends and what will be charged, and we send a reminder email before the first charge. Subscriptions renew monthly or yearly until cancelled; yearly plans are discounted 10%. Upgrades apply immediately (prorated); downgrades take effect at the end of the billing period.

3. Fair use and limits

Plans include usage limits (messages, voice minutes) shown in the dashboard, with warnings at 70% and 90%. At a limit the assistant degrades gracefully to collecting guest contact details; it is never simply cut off mid-conversation.

4. Client content and responsibility

Clients own their knowledge content and are responsible for its accuracy. The assistant answers only from approved content and live tool results; it is designed not to state prices or availability without a verified source.

5. Acceptable use, termination, liability

[Standard clauses — legal review required.]